By joseph (New BonaireTalk Poster - Post #8) on Thursday, April 21, 2005 - 11:35 am: |
just got back from bonaire. arrived at flamingo airport on 4/14 to discover that the contents of my luggage bag had been exchanged with someone elses. american eagle and american airlines have been profoundly useless in offering any type of assistance or compensation. every employee I speak to gives me another 1-800 number to dial, the buck passing doesn't stop. i'm so pissed, if i could push a button and put these people out of business i totally would.
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By mary pequinot (Experienced BonaireTalker - Post #457) on Thursday, April 21, 2005 - 11:37 am: |
What a bummer! I hope you're able to get through to someone that can help. Glad you had a good time; let some time pass and try not to let it sour your memories of Bonaire (I know, it's hard).
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By joseph (New BonaireTalk Poster - Post #9) on Thursday, April 21, 2005 - 11:52 am: |
thanks. all hope is not yet lost... among the foreign contents i found in my bag is a paycheck, complete with someones name, address, social security number, and income information. i've looked up this persons phone number and left a message with them. with any luck, their luggage was put in my bag and mine in theirs, so we can return our stuff to each other- of course, i'm not keeping my fingers crossed, and this does little to compensate for the time i spent on this matter while in bonaire... but it would be nice to get my stuff back.
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By Carlea Bauman (New BonaireTalk Poster - Post #48) on Thursday, April 21, 2005 - 12:12 pm: |
Hi Joseph -
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By LaDonna Pride (Supreme BonaireTalker - Post #2707) on Thursday, April 21, 2005 - 12:55 pm: |
Joseph.....that stinks! I am so sorry you had such troubles! Hopefully things will work out and you will get your stuff back!
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By Marcus L. Barnes (Experienced BonaireTalker - Post #283) on Thursday, April 21, 2005 - 1:01 pm: |
Joseph: What a bummer on the luggage; however, wouldn't it have been TSA instead of American who would have done this?
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By joseph (New BonaireTalk Poster - Post #10) on Thursday, April 21, 2005 - 1:12 pm: |
carlea-
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By Carlea Bauman (BonaireTalker - Post #49) on Thursday, April 21, 2005 - 1:22 pm: |
Great advice. We have a dive package with Photo Tours, which if I recall is the one at Plaza Resort (someone will correct me if I'm wrong about that). We have a couple of boat dives and unlimited shore diving. I went to Bonaire alone a couple of years ago and am returning with my boyfriend who has never been there. I had a wonderful time the last time - but going with someone who will be a constant dive buddy and staying at such a nice place (last time, I was trying to save money) - I only think it will be a hundred times better. Thanks again. I'm sorry about your luggage problems, but I'm glad the rest of the trip made up for it.
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By joseph (BonaireTalker - Post #11) on Thursday, April 21, 2005 - 1:23 pm: |
Marcus-
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By Mary Mueller (Supreme BonaireTalker - Post #3904) on Thursday, April 21, 2005 - 1:31 pm: |
Carlea - Photo Tours is at Caribbean Court - right next to the Plaza and you will find 2 of the best guys there - Bas and Eddy - please be sure to tell them I said hi!!! And make sure that you go to their BBQ and night dive - great food and fun!!!
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By LaDonna Pride (Supreme BonaireTalker - Post #2710) on Thursday, April 21, 2005 - 1:35 pm: |
Mary...you beat me too it!!! Carlea....definately say hi to both Eddy and Bas for me as well!!!!
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By Marcus L. Barnes (Experienced BonaireTalker - Post #284) on Thursday, April 21, 2005 - 1:42 pm: |
Joseph: You're right - from a customer service prospective, American shouldn't be running you around like that.
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By Carlea Bauman (BonaireTalker - Post #50) on Thursday, April 21, 2005 - 1:51 pm: |
I've heard about this barbeque - will definitely check it out. Plus, another post I read recently spurred me to check and we will be there for a full moon, so a night dive is definitely in order. I did Town Pier last time and it was great - of course, no moon, full or otherwise, will impact that night dive.
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By Carole Baker (Supreme BonaireTalker - Post #4807) on Thursday, April 21, 2005 - 7:15 pm: |
Sorry to hear about the mess-up, Joseph. I was thinking the same thing...TSA, but it would be a tough one to prove who did it. Did TSA leave a flyer in "your" bag advising they had inspected it and allegedly "resecured" it once done? I'm curious as our bags made it to Bonaire last year with our own contents in them (AJ) and the flyer from TSA advising us they had searched our bags and had taken the precautions to resecure/relock our bags with zip-ties, etc.
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By seb (Extraordinary BonaireTalker - Post #2159) on Friday, April 22, 2005 - 8:10 pm: |
Joseph, I strongly urge you to send a letter, return receipt requested,. to the TSA detailing your problems, and I suggest you CC that letter to your local news stations that might have a problem solving agent. It's a great story, and these guys need their toes held to the fire. I hope you kept notes of the names of the people you spoke to as well. If you don't get names up front, you are talking to the wind.
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By pat murphy (Experienced BonaireTalker - Post #161) on Sunday, April 24, 2005 - 3:09 pm: |
i agree...it sounds like a tsa screw-up that was compounded by american airline indifference. however, after hearing some horror stories about air jamaica, i don't think that the montego bay route is the solution to the problem. we know people who have lost ALL their luggage, including carry-ons, somewhere in jamaica. last we heard, they still hadn't been found, much less delivered to bonaire.
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