By Cindy Reeves (New BonaireTalk Poster - Post #6) on Friday, April 17, 2009 - 2:14 pm: |
Hey, I made reservations for a car thru tropical holland car rental for the month of May. Now I can not get ahold of them. There phone number will not connect and they dont answer their email. Are they out of business. I probably will have to find another car now.
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By Annie Fox (BonaireTalker - Post #11) on Saturday, April 18, 2009 - 9:40 am: |
Hi Cindy,
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By Patrick (New BonaireTalk Poster - Post #1) on Sunday, April 19, 2009 - 2:14 pm: |
Text removed by moderator. Reason: self promotion
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By Bette ( Perpetually from you know where) (Extraordinary BonaireTalker - Post #1740) on Monday, May 18, 2009 - 12:22 am: |
Hi Cindy,
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By Helene Dudley (New BonaireTalk Poster - Post #3) on Thursday, May 28, 2009 - 8:07 am: |
CAUTION - In April of 2009 I rented a car from VOYAGER EVENTS CAR RENTALS & TOURS and was concerned when the man told me the $565 US refundable deposit would stay on my credit card for about a month. It is over a month, the charge is still on my bill and I am now fighting with my credit card company to have the charge removed. An email to VOYAGER has not been returned.
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By Tribs - is on Bonaire!!! (Supreme BonaireTalker - Post #8567) on Thursday, May 28, 2009 - 11:42 am: |
Helene...contact your credit card company and refuse to pay the charge. Explain to them what is going on and force the credit card company to deal with Voyager.
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By *Freddie* (BonaireTalk Deity - Post #11970) on Thursday, May 28, 2009 - 11:57 am: |
If I may ask.. was the car damaged at all when returned to the agency??? {of course excluding the already damage you signed for when you first rented it}
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By Helene Dudley (New BonaireTalk Poster - Post #4) on Thursday, May 28, 2009 - 12:07 pm: |
No, there was no damage to the vehicle and it was returned on time and I was told that the charge would be removed from my account but that it might take a month. This concerned me at the time but there was nothing I could do since I was told this was how it was handled in Bonaire. Once I alerted Voyager this morning to the message I had posted, I heard from John immediately and he says he is working to remove the charge. He indicated this has happened several times before.
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By Bette ( Perpetually from you know where) (Extraordinary BonaireTalker - Post #1752) on Sunday, May 31, 2009 - 12:53 pm: |
I'm sorry to hear about your troubles Helene and I do hope they are solved by now.
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By michael gaynor (Supreme BonaireTalker - Post #3699) on Sunday, May 31, 2009 - 1:59 pm: |
There is no way any reputable car rental agency on Bonaire charges you and then issues credit. What is done is a pre-authorized amount is posted to your card and if the rental agency does nothing it automatically disappears after 10 days in most cases. If you were told anything different, it is either that the agent did not know how to post a pre-athorized amount or was doing something shady. I would venture to say that MCB or RBTT is the bank that handles the clients account and if you don't get it resolved by Monday, e mail me info@chatnbrowse.com and I will supply you with the contact person on Bonaire you should talk to. What it amounts to is that the merchant has had a very low cost loan for a few months from the credit card company!
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By Wolfgang Armbruster (New BonaireTalk Poster - Post #1) on Sunday, June 21, 2009 - 12:19 am: |
I just returned from BON after having rented from Voyager for a week and can't tell you how pleased I was with their service.
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By Helene Dudley (New BonaireTalk Poster - Post #5) on Sunday, June 21, 2009 - 7:40 am: |
After many emails and promises from Voyager Events and CAr Rental that the $565 'authorization' fee would be (and even had BEEN) removed from my credit card, I am still waiting for that credit to appear on my statement. It has been 2 months since the 4-26-09 rental and I am extremely dissatisfied with the service.
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By Ron Folds (Experienced BonaireTalker - Post #133) on Sunday, June 21, 2009 - 4:41 pm: |
Are you the lady that put diesel in the gas tank?
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By Dan Jolly (Extraordinary BonaireTalker - Post #1449) on Sunday, June 21, 2009 - 6:13 pm: |
Probably not a good stab at humor Ron. Although I did that once in the UK !!!
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By Dan Jolly (Extraordinary BonaireTalker - Post #1451) on Sunday, June 21, 2009 - 6:23 pm: |
Probably not a good stab at humor Ron. Although I did that once in the UK !!
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By Dan Jolly (Extraordinary BonaireTalker - Post #1452) on Sunday, June 21, 2009 - 6:23 pm: |
Oops - double post? Sorry.
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By Helene Dudley (New BonaireTalk Poster - Post #6) on Thursday, July 2, 2009 - 5:22 pm: |
The $565 'authorization' for Voyager Events and Rental Car from April 26th has finally been removed from my credit card. I am happy the matter has been resolved, but not happy with the amount of time and negative energy this entailed.
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By Helene Dudley (New BonaireTalk Poster - Post #7) on Monday, July 20, 2009 - 11:17 pm: |
Well, it seems that the $565 deposit 'authorization' fee has not been removed from my credit card after all. After 3 months, I am still battling to have this charge removed. Voyager has admitted the charge was invalid, but their bank has not sent through a correction to remove it from my credit card. That charge never should have been placed on my credit card to begin with. I am totally frustrated with Voyager, with the bank and with the tourist bureau that has done nothing to resolve this.
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By maggie dobbins (New BonaireTalk Poster - Post #4) on Monday, August 31, 2009 - 6:51 pm: |
Maggie PLEASE STAY ON ONE THREAD!!! you have questions to answer on the last one
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